Introduction
YourTech Services is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services. By using our website or services, you agree to the practices outlined below.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and location submitted via contact forms, service enquiries, or bookings.
- Service Information: Details about your printers, photocopiers, 3D printers, consumables, and service requirements to provide tailored solutions.
- Website Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages visited, and time spent on the site.
2. How We Use Your Information
Your information is used for:
- Responding to enquiries, service requests, and quotes
- Delivering printer, copier, 3D printing, and consumable services
- Providing customer support and communications regarding our services
- Improving our website, services, and overall customer experience
- Complying with legal obligations and regulatory requirements
3. Sharing Your Information
- Service Providers: Trusted partners who assist with service delivery, equipment diagnostics, parts supply, or website management.
- Legal Obligations: When required to comply with applicable laws, regulations, or legal processes.
- Emergency Services: If necessary to ensure safety during mobile or on-site service operations.
4. Data Storage and Security
We store personal and service information securely using appropriate technical and organizational measures. Access to your data is restricted to authorised personnel only. While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the right to:
- Access and request a copy of personal information we hold about you
- Request corrections to your personal data if it is inaccurate or incomplete
- Opt out of marketing communications at any time
- Request deletion of your personal information, subject to legal and regulatory obligations
6. Cookies and Website Tracking
Our website uses cookies and analytics tools to improve functionality, performance, and user experience. Cookies may collect anonymized data about browsing behaviour, helping us optimise website content and navigation. You can adjust your browser settings to refuse cookies, though some site features may not function properly.
7. Third-Party Links
Our website may contain links to third-party websites. YourTech Services is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.
8. Changes to this Privacy Policy
YourTech Services may update this Privacy Policy periodically to reflect changes in legislation, website functionality, or service operations. Updates will be posted on this page with the revision date. Continued use of the website constitutes acceptance of the updated policy.
Contact Us
For questions about these Terms and Conditions or to discuss our services:
Tanunda (Head Office)
Phone: (07) 8563 3818
Email: [email protected]
Unit 2, 189-191 Murray Street, Tanunda SA 5352
YourTech Services – local experts in office printers, photocopiers, 3D printing, consumables, and support across South Australia.